Support
Updated on 11 November 2026
The answers to the questions I get asked most. For anything else, an email will do.
Frequently asked questions
Is BeBack paid? When is the price shown?
Yes, and the price shows in the app before you have finished setting up: 7 days free, then 39.99 € a year. Or 4.99 € a week, with no trial.
No twenty-minute questionnaire ending in a surprise subscription.
How does the 7-day trial work?
The trial starts when you choose the yearly subscription. If you allow notifications, BeBack warns you the day before the trial ends. Nothing is charged if you cancel before then.
To cancel: Settings > your name > Subscriptions > BeBack, at least 24 h before the trial ends. Deleting the app does not cancel the subscription.
How do I get a refund?
Payments go through Apple, which decides on refunds. Make your request at reportaproblem.apple.com with your Apple account. If you get stuck, write to me.
Can I bypass the pause?
By default, yes: you can stop a rule from BeBack, and every opening is counted on the home screen. With “Keep a little app time”, you get 5 openings of 5 minutes a day.
In Ultra strict, from 1 h to 7 days, no opening is possible before the slot ends, neither from BeBack nor any other way. Nobody can interrupt it for you, not even support.
Which apps does it work with?
Every app installed on your iPhone: Instagram, TikTok, YouTube, Snapchat and the rest. You pick them in Apple's selector and can add or remove them from the rule.
An app stays paused outside the slot.
First check that no other rule covers that hour, and that no Ultra strict is running: it goes right to the end of its duration.
Otherwise, open BeBack, stop the rule and start it again. If the pause stays, restart the iPhone. If that is not enough, write to me with the rule concerned.
If I delete BeBack, do my apps stay paused?
Stop your rules in BeBack before deleting it: the pause is lifted straight away. If an app stayed paused after deletion, reinstall BeBack, stop the rule, then delete the app again.
Deleting the app erases everything it kept on your iPhone, but does not cancel the subscription: do that in Settings > your name > Subscriptions.
Why does BeBack ask for Screen Time access?
Apple's Screen Time is what pauses your apps, the mechanism behind iOS parental controls. Without that access, BeBack cannot pause anything. BeBack does not receive your Screen Time history.
What happens to my photo?
It is sent once, encrypted, to our server to sculpt the statue, then deleted. We do not keep it. Under 18: no photo, a statue from our library.
The image is AI-generated and says so. If it bothers you, a button in the app lets you report it.
A question, a problem?
Write to me, I read every message. If something does not work, include your iPhone model, your iOS version and the rule concerned.
Email supportaurelien@naelostudio.com